Returns & Refunds

We want customers of aromagallery.net to shop with confidence. This policy covers cancellation, change-of-mind returns, defective goods and refunds. Nothing in it limits mandatory consumer rights.

14-day change-of-mind returns

For eligible consumer orders delivered in the United Kingdom or European Union, you normally have a legal right to cancel within 14 days after delivery, subject to statutory exceptions. Once you notify us of a valid cancellation, you normally have a further 14 days to send goods back.

For orders delivered in the United States, we voluntarily offer a 14-day window after delivery to request a return of eligible goods. Please return the goods within 14 days after telling us you wish to return them. State-law rights and any other mandatory remedies remain unaffected.

Hygiene and product condition

Where permitted by law, goods that were sealed for health-protection or hygiene reasons cannot be returned for change of mind once their protective seal has been broken after delivery. This may apply to certain beauty or skincare products. This exclusion does not apply to your rights in respect of damaged, defective or wrongly supplied products. Other legal exclusions may apply.

How to make a return

Email info@aromagallery.net with your order number, the item you want to return and the reason if the item is damaged or incorrect. We will reply with return instructions and a reference to include with your parcel.

Return address: MAYFAIR MERIDIAN GROUP LTD, Dept 6575, 43 Owston Road, Carcroft, Doncaster, DN6 8DA, United Kingdom. Please contact us before posting items to arrange receipt at this address. The address for each order will also be confirmed in our return instructions.

Cost of returning goods

For a change-of-mind return, you are responsible for the direct cost of returning the goods unless we have expressly agreed otherwise or mandatory law requires us to cover the cost. If the goods are defective, damaged on arrival or not what you ordered, we will provide the remedy and cover any return costs required by applicable law.

Refunds

For a valid statutory withdrawal, refunds are processed without undue delay and within the deadline required by applicable law. Where permitted, we may wait until we have received the returned goods or evidence that they have been sent. For voluntary US change-of-mind returns, we ordinarily process an approved refund after the eligible return is received and checked. Refunds are sent to the original payment method, unless otherwise agreed where lawful. Banks and payment providers may require additional processing time.

Faulty, damaged or incorrect orders

If you receive a defective, damaged or incorrect item, email info@aromagallery.net as soon as practical. Include your order number and, if possible, photographs of the problem. We will provide repair, replacement, price reduction, refund or other legal remedy as required by the law applicable to your order.